Orders ship from our U.S. warehouse in Santa Fe Springs, CA, and via Amazon FBA when applicable. We work with trusted carriers such as UPS, USPS, and FedEx to ensure reliable delivery. Once your order is shipped, you will receive an email with tracking information for real-time updates.

Orders are typically processed within 2–3 business days after payment confirmation. Delivery within the U.S. usually takes 3–7 business days, while Canada and Mexico orders may take 5–12 business days. Delivery times are estimates and may vary due to customs, weather, or local courier schedules.

Once an order is confirmed, it is sent to our fulfillment team immediately. If you need to change or cancel your order, please contact us within 12 hours at support@oplacegear.com. After shipment, changes or cancellations may not be possible.

If your item arrives damaged or defective, please contact us within 7 days of receiving your order. Include clear photos or a short video showing the issue. Our team will verify and provide a replacement or refund in line with our Refund Policy.

We accept major payment options including Visa, MasterCard, American Express, PayPal, and Apple Pay. All payments are securely processed through certified payment gateways.

Currently, we ship to the United States, Canada, and Mexico. We do not offer international shipping outside these regions at this time.

You can reach our customer support team at support@oplacegear.com. Our business hours are Monday to Friday, 9 AM–5 PM (PST). We respond to all inquiries within 24 hours on business days.